CHANGE MANAGEMENT COACHING PLAN
First, What is a Coaching Plan?
From a change management or project management perspective, a coaching plan is a structured document that includes the steps, strategy and approach that you will take to coach front line, mid-level and senior-level managers to support them in engaging with their direct reports to alleviate many of the reasons for resistance and to build support for a change throughout the organization.
Why Do We Need Coaching for Organizational Change Management (OCM)?
Coaching, from organizational change management or program management perspective, refers to the coaching that is provided to key managers and leaders. This coaching is implemented to help them succeed in their key roles as change agents for an organizational change or business process transformation.
Most managers are great at executing their regular daily operational managerial functions, but they don’t often have the right expertise, knowledge, change management tools or OCM support to be great change agents. To increase the implementation success of a change program, project, or initiative, managers and leaders need to be active sponsors and supporters of the change.
As such, we need to coach and educate them on best change practices, as well as provide them with templates, samples, and overall support throughout the life cycle of the change.
Developing an Effective Coaching Plan & Strategy
Coaching is a vital part of successful organizational change management. Decades of change research conducted by Prosci and other change management research institutions have identified employee, as well as end-user resistance, as a top obstacle to change.
The influence that a leader or manager has on front-line employees and impacted end-users is immeasurable for reducing resistance and increasing end-user acceptance of the change.
Engaging effectively with end-users during a time of change provides a venue for one-on-one and group meetings between employees and the people they trust the most: their immediate supervisors.
This environment allows employees to ask questions and receive clarification about the change and to comment on their specific worries and concerns about change. It is also an opportunity to gather feedback from the front-line employees about the change and the change management efforts.
Leverage the information outlined on this page to develop your coaching plan. In addition, you can review this Top Coaching Management Tool from Airiodion Global Services (AGS).
Your Coaching Plan Should Define Your Role
Your coaching plan should define your role for supporting managers and supervisors during the change. From the best change management practices perspective, your role will be to fully enable managers and supervisors to perform the following change management functions.
Process for Enabling Managers to Become Effective Change Agents
In coaching managers and supervisors to become effective managers of change, you will need to apply a multi-step approach, including following the steps outlined below.
Step 1. Identify Key Managers That Are Critical To The Transformation
Conduct a stakeholder assessment, and also a change impact analysis to identify the groups that will be impacted by the change. Managers within these groups will be critical to the organizational change program.
In addition, work with program team members (project managers, program managers, leads, and key program resources), and also with the primary program sponsors to identify:
- Managers and leads within impacted organizations who are considered critical stakeholders
- Executives, leaders, and managers who are outside of the impacted groups, but who are needed to support the program
Throughout the life-cycle of the change, these individuals will be considered vital stakeholders based on their key role in ensuring the success of the program, project, initiative or change.
Step 2. Assess Each Manager’s Change Management Competency
After identifying these critical managers, document your output in a template or database matrix. Create this from scratch or obtain a Coaching Management Template from Airiodion Global Services.
Your next step will be to engage with these managers, educate them on the transformation program, and assess their organizational change management (OCM) competencies, as well as their desire to support or resist the transformation. Enter all of this information into your stakeholder assessment and management template, which you can create or obtain from AGS (link above).
Assessing each manager’s change management competency is an important exercise as it allows you to identify the number of managers that need to be coached and supported based on their individual exposure to, and knowledge of best change management practices.
Step 3: Develop Coaching Plans That These Managers Can Use To Support Their Employees
For those managers with low- and mid-level change management competencies, you should meet with them in person (if possible) on a regular basis, and coach them using the coaching plan that you will develop.
As mentioned above, you should leverage the information on this page to develop an effective change management coaching plan. In addition, or alternatively, you can obtain a Coaching Management Tool from Airiodion Global Services (AGS) which provides you with templates, defined coaching plans, and samples.
For those managers who have a high level of change management competencies, a light touch will be all that is needed. Follow up with them on a periodic basis to see if they need any change management support.
Step 4: Provide Ongoing Coaching Support
Irrespective of each manager’s competency, you should ensure that you follow-up with each one throughout the implementation, and position yourself as an available resource they can always turn to whenever they need additional or immediate change management support.
Such an approach pays huge dividends in the long run as these managers will come to consider you as a valuable resource. And in return, you will be able to depend on these managers to help with your change activities, or to reduce resistance within their groups.
External sources: https://pixabay.com/illustrations/coach-tutor-business-mentor-work-407290/, https://pixabay.com/illustrations/consulting-training-learn-knowledge-2045471/, https://pixabay.com/photos/manager-businesswoman-executive-454866/
Author: Ogbe Airiodion | Senior Change Management Lead (Consultant). Can Ogbe increase the success of changes or projects within your firm, using effective change management practices? Click here to find out today: How Ogbe Helps Companies Increase Their Organizational Change Successes. For questions or comments, click here to contact Ogbe Airiodion. Airiodion Global Services (AGS) Content on Airiodion Global Services (AGS)'s website is copyrighted. Please review Airiodion Global Services' Terms & Privacy Policies for additional details. Contact Airiodion Global Services if you have any questions or feedback.
Author: Ogbe Airiodion | Senior Change Management Lead (Consultant).
Can Ogbe increase the success of changes or projects within your firm, using effective change management practices? Click here to find out today: How Ogbe Helps Companies Increase Their Organizational Change Successes.
For questions or comments, click here to contact Ogbe Airiodion.
Airiodion Global Services (AGS)
Content on Airiodion Global Services (AGS)'s website is copyrighted. Please review Airiodion Global Services' Terms & Privacy Policies for additional details. Contact Airiodion Global Services if you have any questions or feedback.