What Does a Change Manager Do? 

A Change Manager fulfills multiple change management roles including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management and change reinforcement.

The primary job role for an Organizational Change Management Lead or Change Manager is to design, develop, implement and manage change deliverables that will enable impacted users to successfully transition from their current state to a future state state.

What does a change manager do - Change management manager role-min

Senior Change Manager Role

A Senior Change Manager is often someone with an extensive level of change management experience, and is responsible for leading all aspect of a change management program.

He or she engages with senior leadership and executives to gain buy-in, and in some cases, a Senior Change Manager will also manage other change management practitioners.

A Senior Change Management manager generally has a minimum of 7-10 of experience in implementing change management principles, tools, models and processes to increase the success of  change programs.

What Does a Change Management Consultant Do?

A change manager is often a full-time employee of an organization. But what if the individual is a contractor or part of a consulting firm? In this case, what will be the key roles and responsibilities of a change management consultant?

A change management consultant plays a key role as part of the transformational team and works with project managers, SMEs, program leads, and key sponsors to implement change management best practices and consulting methods and will be focused on leading the people side of change for the transformation initiative.

The Change Manager (consultant) will work to drive higher proficiency and faster adoption of changes impacting internal and external audiences to ensure optimal results are achieved.

They will play a key role in ensuring and driving critical activities (change initiatives) to meet business and program objectives.

This role focuses on moving impacted audiences from the current business state to the desired future state as quickly and efficiently as possible, including: changes to business processes, systems and technology, job roles, organization structures, and enablement.

While the Organizational Change Management Consultant may not have supervisory responsibility, this person will be required to work with many others cross functionally to succeed.

Change manager role and responsibilities - What does a change manager do?

Key Roles & Responsibilities: Change Managers and Change Enablement Managers:

  • Develop a set of actionable and targeted change management deliverables
  • Stakeholder assessment, impacted assessment, and change management plan including communication and training plan
  • Apply a structured methodology and lead change management activities
  • Assess the change impact
  • Complete change management assessments
  • Create change management strategy
  • Identify, analyze, prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Support communication efforts
  • Support training efforts
  • Support and engage senior leaders
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Prepare the impacted audience to execute their job successfully in the new environment by building required knowledge and skills
  • Work with change management team to integrate change management activities into overall project plans
  • Identify and align the audiences impacted by the integration and changes
  • Identify and articulate the change and impact of the change from a people, process, policy, and systems perspective across stakeholders
  • Ensure that information is communicated to impacted audiences throughout the duration of the program
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level, Enterprise Change Management
  • Manage the portfolio and change load

Change Managers and Enablement Managers Skills and Qualifications

  • A solid understanding of how people go through change and the change process
  • A successful, proven track record with large-scale organizational change efforts
  • Demonstrated leadership and pro-active thinking
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Strategic and tactical thinking, with focused attention on details, results and execution
  • Ability to build and maintain strong relationships with team members
  • Orchestrate organizational adoption of new processes requiring behavioral and cultural change
  • Excellent written communication and training development skills
  • Excellent communication, influencing, and organization skills supported by strong problem solving, conflict resolution, and decision making skills
  • Strong organizational and time management skills
  • Ability to work effectively at all levels in an organization and have the ability to present to executive management
  • Must be a team player and able to work with and through others
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships

Role of a change management manager, lead and analyst

  • Forward-looking with a holistic approach Organized with a natural inclination for planning strategy and tactics Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts Change management certification or designation – Prosci Certification preferred.
  • Ability to influence others and move toward a common vision or goal
  • Can work autonomously while maintaining results driven objectives
  • Experience with managing project teams with complex multi-project deliverables simultaneously
  • Understanding of and experience transforming Customer Experience are strongly preferred
  • Experience and knowledge of change management principles and methodologies (example: Kotter methodology, Prosci, with ADKAR)
  • Communication expertise
  • Change Management Professional certification such as Prosci / Kotter 8 Step Model
  • Membership in Association of Change Management Professionals is often desired
  • Expertise in Microsoft Word and PowerPoint
  • Self-motivated and proactive with excellent problem solving, critical thinking and team / collaboration skills
  • BA or BS degree required; Masters sometimes preferred

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